01
The restore brings back the old machine.
A whole-Mac restore carries the previous install’s MDM enrollment records, device certificates, Platform SSO and Company Portal registration, keychains and Apple Account identity onto the new install. None of it matches the Mac it now runs on.
02
Jamf loses the Mac. The user loses the day.
Profiles stop applying, the MDM channel and single sign-on break, the login keychain won’t unlock, AirDrop and Continuity go dark. The standard fix is the one nobody wants: erase the Mac, re-enroll it, and set it up again by hand.
03
RestoreGuard restores the user, not the machine.
It backs up documents, desktop, application data and settings — everything the user keeps at the top of their home folder — and knows what is bound to the device, so it never restores it. The Mac keeps its Jamf enrollment, and every restore comes from a backup verified within the last 24 hours.
New Mac
User Waiting for data
- Documents
- Desktop
- App data
- Settings
Device This Mac’s own
- MDM enrollment
- Certificates
- Platform SSO
- Keychains
- Apple Account
Jamf Pro Enrolled · Managed
Profiles stop applyingSingle sign-on breaksKeychain won’t unlock
RestoreGuard
A freshly enrolled Mac — managed and compliant.